Our Client Base
The First Step LLC specializes in assisting small to medium-sized dealerships that find themselves in uncharted territory due to market and business changes, changes in Automotive buying habits or large shifts in their established markets.
Some of our satisfied clients include
Rhinelander Chrysler Rhinelander Wi
Rhinlander Honda Rhinelander Wi
West Burlington Honda West Burlington IA
Galesburg Toyota Galesburg ILL
Alphorn Ford Monroe Wi
Ashland Toyota Honda Ashland Wi
Harvard Ford Harvard ILL
Beaver Dam Ford Beaver Dam Wi
Brodhead Chevrolet Brodhead Wi
Fairway ford Freeport ILL
GM Super Center Lake Geneva Wi
Koehne Gmc Oconto Wisconsin
Jensen Motors GMC Cadillac New Ulm, Minn
Link Ford Mercury Lincoln Rice Lake Wisconsin
River Valley Ford Baldwin, Wisconsin
Bloomer Ford Bloomer ,Wisconsin
Copper Country Ford Houghton, Michigan
Stevens Point Wisconsin. .
"What I like about Mike is he will dig into the Fixed Operations of the Dealership and give me an Honest Evaluation with a practical systematic approach to finding and fixing the problem. I trust Mike with his diagnosis and I trust Mike with his solutions to fixing the problem and continuous monitoring of our backend. Mike is great to work with." Todd Koehne-owner Koehne Buick Pontiac GMC Inc.
"Your practical techniques were easy to implement and yielded immediate results. By doing an R.O. review for us and establishing a benchmark, we were able to increase our Hours Per R.O. by .6 hours. Technicial productivity overall has increasaed by a total of 18% over the first 45 days. We feel a major reason for the continued improvement has been the fact that it is an on going relationship after the in-house visit." Andy Lamb and Corey Hawkins. River Valley Ford
"Your expertise and knowledge in the service, parts and body shop departments has greatly affected our performance and of course, our bottom line. Combine those abilities with your knowledge of the Ford financial statement and I can honestly say that you've been a big factor in our "Service Absorption" numbers moving up 40 percentage points. The continued monitoring and coaching with the service management and service writing staff has been exceptional." Roy Roberg, Link Ford.