Services

We offer services in all areas of business management to companies of all sizes in a wide variety of industries. Some of our important practice areas are listed below.

Fixed operations and Business Review

 

WHAT THE FIRST STEP LLC CAN DO FOR YOUR SERVICE DEPARTMENT

  • Analyze your service, parts, and body shop departments and determine ways to increase profit potential. We will review your service absorption.
  • Review your labor rates, competitive as well as repair work. Also, your internal labor rates will be reviewed. We will review your warranty gross on parts and labor as well as your exposure to warrant audits.
  • Complete repair order analysis and recommend pay plans for both technicians and service writers.
  • Train the service advisors in On-The-Lane training.
  • Implement incentive plans for all employees so that everyone is working toward the same goal.
  • Establish a tracking for up-sells from both service advisors and technicians.
  • Install a grid labor pricing and a parts pricing system.
  • Develop a customer retention program to keep our customers returning to your facility.
  • Review your after-market products and suggest changes that will increase your profitability.

I WILL INSTALL THESE IN-HOUSE PROCESSES IN YOUR DEALERSHIP

  • Review pay plans for service and parts managers and technicians.
  • Review effective labor rate.
  • Install grid pricing for service.
  • Install grid pricing for parts.
  • Review fixed expenses.
  • Install a 30-point safety inspection.
  • Install the A.S.R. report.
  • Install menu selling.
  • Work on-line training.
  • Install new and used first appointment system.
  • Install the O.L.F. retention system.
  • Install up-sale spiffs.
  • Teach your personnel how to read a financial statement the correct way.

      AT FEES YOU CAN AFFORD!! Reasonable fees, no long term contracts. Why wait, call today! Contact Mike Karcz at mikekarcz@netnet.net

 

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